Our goal is simply to deliver a platform that is of as much benefit to the customer as to the business. Right now, with the current expectations of consumers and customers, that means a channel neutral platform without the complicated user interfaces, channel silos, expensive service contracts and on-premise hardware that harms and limits customer service everywhere today.
Dixa acquires Australian AI knowledge platform, Elevio
The acquisition supports Dixa’s long term vision to simplify more aspects of customer service through personalization and machine learning.
Read more: Dixa aquires Elevio